Terex Corporation Helpdesk Coordinator in Dungannon, United Kingdom


Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

Position : HelpdeskCoordinator

Location : Dungannon

Reporting to : Helpdesk & Service Manager

Reporting to the Helpdesk & Service Manageryou will be responsible for providing a first class service to our dealers and customers worldwide including technical assistance, parts, warranty and quality support and training on our products.


Main Duties will include:

  • Working as part of a dedicated team delivering first class service to dealers and customers

  • Provide technical support to our Global Dealer Network

  • Researching and responding to customer enquiries on parts & warranty

  • Cooperate with product group engineers and quality team to ensure products are manufactured and delivered to the highest quality standards

  • Ensuring all Part Manuals are accurate and updated as required

  • Cooperate with product group engineers to develop performance and test criteria for new products and product upgrades

  • To investigate and resolve customer problems in a timely manner


  • Good general mechanical and electrical knowledge desirable

  • Have the ability to read drawings and technical publications effectively

  • Able to work effectively across a range of cultures

  • Hold a valid clean driverslicenceand valid passport

  • Be computer literate in the usual range of Microsoft Products

  • 5 GCSE's, grade C or above

Knowledge, Skills and Abilities:

  • Ability to work in an environment that is fluid with constantly changing priorities

  • Ability to work within a team as well as on your own initiative with minimal supervision

  • Self motivated and high energy

  • Have excellent Ambassadorial skills

  • Logical problem solving ability

  • Negotiation skills

  • Customer focus

  • Consistently proactive

  • Excellent verbal and written skills

  • Ability to influence at all levels

  • Highest level of integrity, honesty and trust

  • Drive for results

  • Excellent listening skills

  • Business Acumen

All applicants must demonstrate through their application form, how they meet the criteria for the position applied for.

This above description is non-exhaustive and there may be additional duties in accordance with the role. We reserve the right to enhance our selection criteria at the short listing stage, if required.

We offer attractive remuneration packages, a generous benefits package and employment stability with a profitable company who can provide excellent long term career prospects

TEREX is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of the community.

Job ID 2018-38487

# Positions 1

Category Aftermarket

Location: GBR-Dungannon