Job Title: Technical Author
Reports to: Technical Publications Manager
About the Role
Working within the Technical Publications team, you will be responsible for the creation and maintenance of publications for Terex MP Brands including our range of Crushers, Screeners, Washing Systems and Environmental Equipment. The primary role of this position is to research, process and produce technical publications for Terex Operational, Maintenance and Spare Parts Manuals. The ideal candidate will enjoy the challenge of working in a busy engineering environment to deliver high quality information in the most efficient and effective way possible within tight deadlines.
Terex Corporation manufactures and sells lifting and material processing products worldwide. The company operates through three segments: Aerial Work Platforms (AWP), Cranes, and Materials Processing (MP). The MP Technical Publications team, are focused on supporting the customer, providing user instructions in over 40 languages to ensure our products are safe, easy to use and providing parts catalogues to reduce downtime and improve return on investment. Our dedicated team supports 8 Manufacturing sites across the world in the Terex mission, to delight our customers with value-added offerings that exceed their current and future needs. Our commitment to this mission can be seen in everything we do, from our wide range of quality products to our focus on customer satisfaction. We strive to deliver products that are safe, reliable, cost-effective, and improve your return on invested capital.
To produce, issue and revise end user publications to compliment the product build plan and business KPI targets. This includes but is not restricted to:
Spare Parts Manuals.
Manage the portfolio of tasks ensuring they are logged and given priority levels.
Use latest 3D software to produce parts drawings and operation instructions.
Improve customer service by providing accurate, user friendly spare parts information, thereby reducing customer downtime and ordering errors.
Improve the customer experience by providing user friendly and safety conscious Operation instructions.
To manage communication links with all key departments and suppliers.
To work with external suppliers in the production of publication translations and printed documentation.
To support the site with any request where the skills of the team or equipment can be used to support the business.
Excellent computer skills
Strong communication skills, both written and spoken
3rd level qualification
Ability to write documentation to target audience
Knowledge of 3D modelling software
3rd level qualification gained in Engineering/IT environment
Previous experience in a Manufacturing or Engineering environment
This above description is non-exhaustive and there may be additional duties in accordance with the role.
Job ID 2018-38215
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